Shipping Policy
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
Jewelry orders are processed and ship within 1-3 business days. Shipping time is 2-5 business days.
WHICH CARRIER DO YOU USE?
We ship all items with UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA (Florida) or EU (Amsterdam) factory.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Europe - Within 2-7 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
I DIDN'T RECEIVE MY ORDER
Please email us at support@faithlovefam.com. Provide your order number from the confirmation email/SMS message. We'll help track down your order as soon as possible!
WHAT ABOUT CUSTOMS/FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
All Metal Art product sales are final, as these are custom-made products and our warehouse won't be able to resell these to other customers.
Please get in touch to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED OR INCORRECT. WHAT DO I DO?
Please contact our support team right away for any items that arrived damaged or are defective, or if you've received the wrong item. Email is the quickest method of communication at this time. Please include a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I REMAKE MY PURCHASE?
We hope you'll love the item you purchased. If there are any concerns about it, please contact our support team for assistance. We offer a 30-day remake policy from date of purchase.
MY ITEM LOOKS DIFFERENT THAN THE LISTING
Though this is a very rare occurrence because we make every effort to accurately represent all designs and products, some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork without needing to make & photograph thousands of products a day.
Please take a few photos and send them to our support team for review, along with your order ID, and we'll get things resolved.